FOLLOW-UP SUPPORT WORKER (full-time, contract)

Wigwamen Incorporated is seeking an innovative, self-motivated, and highly organized individual to fill a full-time, Follow-up Support Worker contract position. The Follow-up Support Worker will provide housing case management supports to Indigenous clients with moderate needs that have been homeless and recently housed. Flexibility to work some evenings and weekends will be required.

Responsibilities:

Client Support:

  • Meet with Indigenous clients that are homeless or at risk of homelessness, conduct street outreach, and offer supportive counselling and crisis intervention supports
  • Conduct regular home visits; actively involve the client in planning, goal setting and decision-making
  • Provide responsive, culturally relevant, and client-centered services to help establish connections to community-based supports, services and programs
  • Actively participate in eviction prevention activities, including liaising with landlords to ensure rent is paid, and if needed, facilitate conflict and landlord mediation to encourage housing stabilization
  • Provide rehousing supports and assistance to clients where a tenancy cannot be sustained
  • Assist clients in moving towards achieving long-term housing and income stability which may include advocating on behalf of clients with landlords, OW, ODSP, and other services
  • Provide life skills training in areas including landlord and tenant rights and responsibilities, budgeting, housekeeping, pet care, addiction treatment, mental health care, ID and document replacement services, volunteer opportunities, job placement, and job training etc.

Project Administration:

  • Develop and monitor an individualized case management plan for clients that focuses on setting and monitoring goals (both short and long-term), including discharge plans, crisis plans and mental health addictions prevention plans (where applicable)
  • Keep detailed client records as set out in the overall project plan; submit monthly reports in accordance with Program requirements
  • Monitor effectiveness of supports; recommend changes to the types of support offered
  • Other duties as required by Wigwamen Incorporated

Qualifications:

  • Knowledge of, and experience working with the urban Indigenous community
  • Minimum two years’ experience in a counselling role
  • Comprehensive knowledge of housing issues, advocacy, and support services
  • Familiarity with the “Housing First” approach
  • Ability to effectively navigate and assess community resources and supports
  • Excellent interpersonal, verbal communication, report writing and facilitation skills
  • Computer literacy, including Word, Excel, internet, and email applications
  • Experience working in a small team, within vulnerable and marginalized sectors and with clients with mental health issues and/or addictions
  • Working knowledge of an Indigenous and/or other language would be an asset
  • A valid driver’s license and access to a vehicle would be an asset

Please submit your resume and cover letter by 5:00 pm on February 28, 2025.

We thank all applicants in advance for their interest; however, only those to be interviewed will be contacted. No phone calls, please.

Wigwamen Incorporated is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise us in advance to ensure your accessibility needs are accommodated throughout this process.