FOLLOW-UP SUPPORT WORKER

MAINTENANCE ASSISTANT

FOLLOW-UP SUPPORT WORKER

Wigwamen Incorporated is a non-profit housing provider, in operation since 1972. We’re looking for an innovative, self-motivated and highly-organized individual to join our Follow-up Support Worker team.

The Follow-up Support Workers provide moderate and high intensity case management supports to Indigenous individuals who are homeless, or at risk of becoming homeless, and play a key role in the delivery and success of the Coordinated Follow-up Support Program.

The preferred candidate will have:

  • A bachelor’s degree in social services or a related field, with experience in direct service or advocacy
  • Comprehensive knowledge of housing issues and support services
  • Familiarity with the “Housing First” approach
  • Demonstrated ability to work effectively with Indigenous clients, communities and organizations
  • Experience working with vulnerable and marginalized sectors, and with those with mental health issues and/or addictions
  • Ability to effectively navigate the system of resources and supports
  • Excellent interpersonal, verbal communication, report writing and facilitation skills
  • Computer literacy, including Word, Excel, internet and email applications
  • Ability to speak both English and French is an asset

 

Responsibilities will include:

Client Support:

  • Accept client referrals from the Shelter, Support and Housing Administration (SSHA) Coordinated Access to Housing Supports Program
  • Meet with Indigenous clients that are homeless or at risk of homelessness; offer supportive counselling; conduct street outreach
  • Conduct regular home visits; actively involve the client in planning, goal setting and decision-making
  • Provide responsive, culturally relevant and client-centred services to help clients achieve housing stabilization and establish connections to community-based supports, services and programs
  • Actively participate in eviction prevention activities, including liaising with landlords where required
  • Provide reshousing supports and assistance to clients where a tenancy cannot be sustained
  • Assist clients in moving towards achieving long-term income stability which may include accompaniment and collaboration with social services and employment and training agencies

 

Project Administration:

  • Develop and monitor individualized case management plans for clients that focus on setting short and longn-term goals, including crisis plans, overdose prevention plans (where applicable), and discharge plans
  • Keep detailed client records as set out in the overall project plan; submit monthly reports in accordance with Program requirements
  • Monitor the effectiveness of supports; recommend changes to the types of support offered
  • Attend conferences organized by the City of Toronto to share outcomes and recommendations, and to further training

This is a contract position to March 31, 2020, which has the potential to be extended. It is a salaried position that includes a benefits package. The position involves local travel, irregular service hours and some weekend work.

Please submit your resume and cover letter as a .pdf file, with your name as the file name, to [email protected] by 5 pm on Friday, April 26, 2019.

We thank all applicants in advance for their interest; however, only those to be interviewed will be contacted.  No phone calls, please.

 

MAINTENANCE ASSISTANT

Wigwamen Incorporated is a non-profit housing provider, in operation since 1972. We’re looking for a self-motivated, highly-organized Maintenance Assistant to join our team and work throughout our scattered housing portfolio. The properties are located throughout Toronto and include singles, semis, duplexes, triplexes and other types of multi-unit dwellings.

Reporting to the Maintenance Manager and the General Manager, the Maintenance Assistant will be responsible for ensuring the timely completion of tenant related maintenance services, including unit turnovers, service calls and emergency response for maintenance issues, as well as providing 24 hour emergency service on a rotation basis.

The preferred candidate will have:

  • Minimum three years’ practical experience in building maintenance
  • Diploma, degree or a licensed trade in a related field
  • Appropriate knowledge of the building envelope, plumbing, electrical, HVAC, carpentry and fire safety systems
  • Access to a vehicle for work purposes; a valid G driver’s license and a clean driving record
  • Computer literacy, including Microsoft Office
  • A clear criminal record check
  • Proven ability to work productively with minimal supervision
  • Strong communication and tenant relations skills
  • A willingness to take continuing education courses for professional development
  • The ability to lift 25 pounds, and use an 8′ step ladder
  • The physical and technical capabilities to perform the duties of the position
  • Knowledge of the Residential Tenancies Act, the Building Code and/or Fire Code is an asset

 

Responsibilities will include:

  • Ensure the timely completion of tenant-related maintenance services
  • Evaluate and respond to emergencies in an appropriate manner
  • Perform minor electrical and plumbing work; drywall repairs; painting; carpentry and other work as assigned
  • Maintain records, in accordance with company policy
  • Report to management regarding persistent maintenance problems
  • Inspect units, prepare specifications for repairs and follow up with contractors
  • Ensure the company’s portfolio of properties is kept in an optimal state of repair

This is a full-time, salaried position with a benefits package.

Please submit your resume and cover letter as a .pdf file, with your name as the file name, to [email protected] by 12:00 noon on Wednesday, May 8, 2019.

We thank all applicants in advance for their interest; however, only those to be interviewed will be contacted.  No phone calls, please.

Wigwamen Incorporated is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise us in advance to ensure your accessibility needs are accommodated throughout this process.