Norm Mitchell & Frances Folz
20 Sewells Road Manager:
20 Sewells Road Superintendent:
Terry Marcus & Donna Fanjoy
Place Perrault Manager:
Place Perrault Superintendent:
Aboriginal Housing Support Centre Counsellor:
AHSC Housing First Worker:
Tenant Resource Coordinator:
General Manager of Wigwamen Incorporated since 1998, Angus has overall responsibility for the management of Wigwamen’s 665 unit portfolio. As General Manager, his responsibilities include, but are not limited to, human resource management; long-range financial planning; and government relations. He took a lead role in the development of “Wigwamen Waabnong”, the award-winning transitional and affordable housing project constructed at 20 Sewells Road; “Place Perrault”, Wigwamen’s affordable housing project in Ottawa; and the new Pan Am / Parpan Am Games Affordable Housing Legacy project in the West Donlands area of downtown Toronto.
Prior to joining Wigwamen, he worked as a Development Consultant, assisting in the development of 24 different non-profit and co-operative housing projects totaling over 800 units throughout Ontario, and assisting in the management of non-profit housing projects.
Angus has also played an active role in his community, having served on the Boards of Directors of the Sudbury District Local Housing Authority, Agincourt Community Services Association, and Access Housing Connections Inc., and having been Secretary of two non-profit housing corporations.
In his spare time he enjoys hiking the Bruce Trail, reading, and listening to classical music.
A graduate of the University of Western Ontario, Anita is a Certified Management Accountant. She has held senior positions in accounting for over 20 years and previously worked for more than 10 years in a commercial property management company. In her current role, she oversees the financial and accounting aspects of Wigwamen Incorporated and its clients. She is a valuable resource to our site staff in dealing with issues of accounting, bookkeeping, budgeting, investments and answering any financial questions. Anita enjoys listening to classical music and has been a pianist for a few decades.
Stacey is the Accounting Clerk for Wigwamen Incorporated and Wigwamen Non-Profit Residential Corp. She began working at Wigwamen in 2009 and handles all aspects of accounts payable and some accounts receivable functions.
Stacey was born in the Ukraine where she attended Odessa State University. She has a diploma in Marketing and Economy and has completed various accounting and computerized accounting courses at George Brown College.
In her free time, Stacey enjoys literature, history, architecture, gardening and travelling.
Lynne Vallis is Wigwamen’s Office Manager and Collections Officer. She is responsible for all matters related to the collection of arrears for the family housing tenants in Toronto and the RNH portfolio, as well as overseeing the daily activities of the Toronto office. Further to this, Lynne is responsible for receiving tenant repair requests, and for preparing maintenance contract and tender opening documents for Toronto and the Owen Sound portfolio.
Before coming to work at Wigwamen in 1997, Lynne was employed by Fenn Beattie Masterson, a chartered accountant firm. When not at work, Lynne enjoys reading and spending time with her grand-daughter.
Dritan joined Wigwamen in 2007 in the role of Energy Efficiency Co-ordinator, and in 2013, became the Maintenance Manager.
As Energy Efficiency Coordinator, Dritan oversaw energy performance and upgrades in all properties of Wigwamen’s portfolio including identifying opportunities for energy efficiency improvements; analyzing potential impacts, benefits and paybacks; as well as following up with implementation of such upgrades. He continues to have responsibility for monitoring energy consumption at Wigwamen properties and preparing reports on energy savings arising from energy retrofits undertaken.
As Maintenance Manager for Wigwamen Incorporated, Dritan is responsible for: supervising maintenance staff; ensuring that a comprehensive preventative maintenance program is in place; co-ordinating the inspection of properties and inspecting repair work; co-ordinating the preparation of specifications for turnovers and major renovations; home inspections and the tendering process; and preparing and monitoring the maintenance and replacement reserve budgets.
Before joining Wigwamen Incorporated, Dritan was working as energy advisor licensed by Natural Resources Canada (NRCan).
Dritan holds a Bachelor of Science Degree in Mechanical Engineering from University of Tirana, Diploma in Building Systems Engineering from Seneca College, Certification as Energy Advisor and Trainer from NRCan and currently is pursuing RASDT/RHDT designations from HRAI.
Dritan enjoys reading, fishing, swimming but above all spending time with his family.
Peter joined Wigwamen in September 2005. As a Maintenance Assistant, Peter completes maintenance work orders as assigned by the Maintenance Manager, and responds to service calls. He is a certified health and safety representative, and provides workplace inspections for the head office and a number of Wigwamen apartment buildings throughout Toronto.
Additionally, Peter is responsible for: conducting yearly home visit inspections and preparing work specifications for the 230 scattered units; conducting quarterly smoke alarm and carbon monoxide detector testing for the 230 scattered units; responding to emergency repair work requests on a rotational 24-hour on-call basis.
Peter continues his training and professional development through ONPHA and George Brown College.
Before coming to Wigwamen, Peter worked as a hydro plant operator at a station producing up to 18 MW at Algonquin Power Nagagami in Northern Ontario.
Peter is Cree from the Constance Lake First Nation in Ontario. Outside of work he enjoys spending time with his little big boss, travelling, working out, running, lounging, and watching professional sports including basketball, hockey, UFC and soccer; and playing Call of Duty.
As the Tenant Relations Officer for Wigwamen’s 230 family housing units, Jodi Hetherington has extensive experience in tenant counselling, selection of new tenants, income verification, rent adjustments, and lease administration. As well as the on-the-job learning that such a position has demanded, Jodi has continued to advance her tenant relations skills, having for instance taken a course for frontline workers run by Community Information Services. Jodi has been with Wigwamen since 1989.
Jodi was born and raised in North York, and continues to live in the city. Her hobbies include sightseeing, bicycle riding and gardening. She is the driving force behind “Flower Power,” the annual garden contest for Wigwamen’s Toronto tenants.
Alla Ponomarenko has been with Wigwamen since March 2002. Her responsibilities as Administrative Assistant include letter writing, filing, and various research projects. She is also Wigwamen’s official photographer!
Alla graduated from Donetsk’s Building Engineering Academy in Ukraine with an Honours Bachelor Degree in Civil Engineering. In 1999, she successfully completed a Property Management Career Preparation Course, gaining a thorough knowledge of the Tenant Protection Act. Alla continues to update her education, having most recently taken computer and other courses at the Yorkdale Adult Learning Centre.
Born and raised in Ukraine, Alla immigrated to Canada with her family in 1999. She has been an avid traveller since her adolescence, and very much enjoys site-seeing. Creating a warm and comfortable home for her family in Canada is a priority for Alla.
Lisa Kristensen has been the manager of Wigwamen Terrace since 2009. Previously, she spent a year working for Upper Canada Property Management at Project Amik. A life-long feminist and social justice advocate, Lisa has decades of experience working with non-profit organizations and Boards of Directors. She lived in Holland for 15 years, where she operated a small but profitable publishing company; and was also actively involved in a high-profile Dutch social movement that worked to improve access to affordable housing for youth and refugees.
Lisa graduated from the University of Toronto with an Honours B.A. in 1986 and then served two years as the Provincial Coordinator of the Ontario Public Interest Research Group. She and her partner of three decades now live in downtown Toronto. They are actively involved in their children’s schools and various community initiatives in their neighbourhood. Lisa cycle-commutes to work, but her favourite sport is reading on the couch.
Norm (“Neute”) Mitchell and Frances Folz have been the Resident Superintendents at Wigwamen Terrace since March 1999. Together they are responsible for the maintenance work on site and in the units, and for the general cleaning of all public areas in the building. Frances looks after most of the daily cleaning and janitorial maintenance tasks at the Terrace. In time off, she enjoys cooking and maintains an avid interest in computers. For his part, Neute takes on the inspection and upkeep of the building’s equipment. While taking responsibility for all work orders and turnovers at the Terrace, Neute also works half-time doing turnovers in Wigwamen’s family housing portfolio. His previous job experience ranges from the operation of large machinery and appliance repair, to arboreal work.
Milroy Hoosein joined the Wigwamen Incorporated team in 2003 as the Manager of Wigwamen Terrace, but moved over to manage the company’s new, 92-unit affordable housing project at 20 Sewells Road during the summer of 2005. In his new position, his duties include: general tenant relations; new tenant selection; arrears; administration of maintenance and repair work; office administration; and the coordination of activities and events for the tenants.
In 2011, Milroy assumed responsibility for the management of Wigwamen’s 60-unit apartment building at 228 Galloway Road. He continues to manage both buildings.
Milroy is a Registered Condominium Manager (RCM) and is an accredited member of the Institute of Housing Management. He came to Wigwamen with 7 years experience in property management, including condominium management, and extensive knowledge of both the Tenant Protection Act and the Condominium Act. Prior to becoming a condominium manager, he worked as a building manager for a 320-unit high-rise apartment building where his duties included the rent-up of apartments and ensuring that all building systems met the required standards.
In his spare time, Milroy enjoys reading, swimming and playing table tennis.
Terry Marcus and Donna Fanjoy are the Resident Superintendents at Wigwamen’s 92-unit apartment complex at 20 Sewells Road. Together they are responsible for the maintenance work on the site and in the units, and for the general cleaning of all public areas in the building. While Donna attends to the daily cleaning and janitorial maintenance tasks, Terry is responsible for all work orders and unit turnovers, as well as maintenance inspections and upkeep of the building’s equipment. Terry has been with Wigwamen since 1996 and prior to his promotion to 20 Sewells Road, he was the Maintenance Assistant for the Family Housing Portfolio. In their time away from work, Terry and Donna enjoy summer days at their cottage in the Kawarthas.
Angela joined Wigwamen Incorporated in November 2015 to fill a maternity leave as manager of Place Perrault in Ottawa. Her duties include: new tenant selection; office administration; tenant relations; and coordinating maintenance and repairs.
Before coming to Wigwamen Angela was the regional manager of a large private career college. Angela is the proud mother of one son. She is actively involved at her son’s school as well as in the development of his many budding interests. In her spare time she enjoys spending time with her family, listening to classical music, reading, and the occasional run.
Ephraim Raymond is the resident superintendent at Place Perrault, our 41 unit building in Ottawa. Before moving to Ottawa in 2013, Ephraim lived in Haiti where he had recently graduated from Electrical Engineering. He started working for Wigwamen in August of 2014, and is responsible for the cleaning and general maintenance work in the building.
In his spare time he is an active member of his church and likes to watch soccer and basketball. He is also a talented R&B/Jazz/Hip Hop musician who is working on his first album.
Weytk! (Traditional greeting in the Secwepemc language). Warren Canney is the Counsellor at the Aboriginal Housing Support Centre. He graduated from Seneca College in 1976 with an Honours Diploma in Applied Communications. After working at CBC Television for 5 years, he headed out west to British Columbia where he purchased a parcel of land and built his own house overlooking beautiful Shuswap Lake.
Warren developed his counselling skills over the 18 years that he lived in the B.C. Interior. Among other things, he created a sexual abuse support group program for abused children and youth, as well as co-authored a comprehensive training manual commissioned by the Mental Health Services of B.C. for sexual abuse program practitioners. He went on to be the District Special Counsellor for a school district for almost 10 years. He also worked under contract for a number of agencies, including the Elizabeth Fry Society where he was a Child, Youth and Family Counsellor and a Men’s Group Co-Facilitator.
During this time in B.C., Warren worked on 10 of the 17 Shuswap First Nations, and took language courses to better speak Secwepemctsin. The families of the Canoe Creek/Dog Creek Indian Band in particular are very dear to his heart, after having spent so much time in their remote community.
Warren has two adopted children, both of whom are Aboriginal – Corrin is Metis and David is Cree. Corrin and David now have children of their own, and continue to live in the west. Warren moved back east in 1999 when one of his parents took ill. Although born and raised in Toronto, and now technically “back home,” Warren very much misses his family and friends in the west. Re-connecting with the Aboriginal community through his work at Wigwamen helps him to bridge both his worlds, and being at the Aboriginal Housing Support Centre feels like a natural transition to him. Putucw! (Good-bye)
Lori joined us as the Housing First Worker at the Aboriginal Housing Support Centre in December of 2016.
Lori brings many years of experience assisting homeless people in Toronto to secure and keep their housing in the community.
She also has experience providing tenant support services to tenants in supportive housing, and brings with her a keen understanding of subsidized and supportive housing issues, and strategies to help applicants navigate that system, as well as the private rental market.
In 2000, with the creation of a new housing help sector by the City of Toronto, Lori saw the value and importance of these new workers having an opportunity to network with, and learn from, existing housing help workers in the city. In this context, she and a handful of other workers created the R.E.N.T. (Resources Exist for Networking & Training) network of housing workers which has grown into an important online resource for housing professionals in the years since.
Lori’s personal interests include art and music. She enjoys painting, creating mosaics, and playing guitar and ukulele. For three years, she lived in southern Illinois, U.S.A. where she and her late husband performed old time music with a string band, and as a duo they performed at heritage fairs and fiddle contests.
Lystra McCollin is the Receptionist/Administrative Assistant at Wigwamen’s head office in Toronto. She began working for Wigwamen in May 2008.
Before coming to work at Wigwamen, Lystra worked for several years as a property manager.
Lystra was born in Trinidad and enjoys working with people.
Melanie Baldwin is new to Wigwamen having started in November 2015. Her role as Tenant Resource Coordinator is to provide support for tenants to maintain their housing by identifying their needs and providing information or resources to address those needs. Melanie’s role also includes supportive counselling, building life skills and providing referrals. Melanie is of mixed descent being Pottaawaataamii Ojibway and Black. She is a Band member of the Chippewas of Nawash First Nation (Neyaashiinigmiing). She holds a Diploma in Native Community Care Counseling and Development-Mental Health Stream and has a 3 year Theatre Training Certificate from the Centre of Indigenous Theatre. She lives in Barrie with her two children and grandson. Melanie brings a wealth of personal and professional experience to Wigwamen. Her various roles within the community have been, Aboriginal Family Support Worker, Aboriginal Healthy Babies Healthy Children’s worker, Aboriginal Head Start Coordinator, Crisis Counsellor and Housing Access Coordinator.
Melanie enjoys watching stand-up comedy and comedic movies. She loves cooking, spending time with her children and grandson and learning about her culture.